Category Archives: Value added services

Making sense of operators’ cyber security offerings in 14 countries

With the growing reliance on internet connectivity, telecom operators have an important role to play in protecting their customers from cyber threats such as fraud and malware. However, as internet usage can also expose users to risks such as the spread of malicious content, identity hijacking, and online slander, it is crucial for telecom operators to provide comprehensive cyber security services and solutions.

The service portfolio and the methods for offering these services can vary greatly between operators. Some are better than others in packaging and upselling cyber security.

Example from AT&T

To gain a comprehensive understanding of the cyber security offerings in 14 different markets, Tefficient conducted a thorough analysis of all of the cyber security offerings from all telecom operators in those markets. The analysis categorised the offerings according to:

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