Presenting to a global audience of Comptel customers at their annual user group: “In the smartphone and quad-play era: Churn & retention costs have become toxic. Customer loyalty must be earned“
Covering market regulation, operators’ strategies, differentiation, initiatives and business results of all fixed and converging operators in a certain tier 1 country. Resulting in comparative recommendations. Commissioned by an international operator group.
Analysis & Consulting, 2012
Providing a global provider of business support systems with an in-depth analysis of the strategy and business result of a certain global operator group – covering their global operation, but also 8 key country markets including competing operators. Identifying areas of strategic alignment and business development opportunities.