Category Archives: Denmark

Who has the best network in the Nordics? Winter 2018 update.

When we again dive into OpenSignal‘s crowdsourced stats from the Nordics it is to see if something changed with regards to the network experiences of mobile customers in the region.


This is an update of the previous version of this comparison which was based on data from the autumn of 2017. The old blog contains more background and reasoning.


The data is gathered from December 2017 to February 2018 and covers about 380 million readings from about 12000 unique devices. The data has not been published by OpenSignal but has been shared with us through OpenSignal’s analyst program.

4G availability

The graph below ranks the fourteen operators in Norway, Sweden, Denmark and Finland after how large proportion of time 4G LTE capable devices have been connected to 4G LTE. OpenSignal calls this 4G availability.

The values from the previous data period (Sep-Nov 2017) are also shown in the graph.

Telenor Norway is providing its customers with 4G 95% of time. Telenor wins this category – just like last time. This is lower than the 99% population coverage that Telenor communicates in its marketing. The difference can be explained by customers being indoors whereas population coverage normally is defined outdoors – and customers spending time in other locations than their home.

Customers of three operators are at 4G 92% of time: Tele2 Sweden, Telia Norway and Ice Norway. Even though Ice is the latest addition to the three operator market of Norway, Ice’s customers are almost as much of the time on 4G as customers to other Norwegian operators. Ice just communicated that its own network now reaches 80% of the population, but Ice’s customers are most of the time roaming on Telia’s network (only 41% of the data traffic was on-net in Q1 2018) so it’s logical that Ice and Telia are close to each other.

In Denmark, TDC is leading in 4G availability whereas DNA has a slight lead i Finland.

3 Sweden has the lowest value among the Nordic operators, 74%, far from Tele2, Telia and Telenor. If we look at statistics from the Swedish regulator, PTS, we see that 3 is heavily under-indexed on the share of data traffic that is carried on 4G: 61% vs. competition’s 89-91%.

3’s operation in Denmark is also behind the local competition in 4G availability. But 3 is slowly closing some of the gap in Denmark and Sweden. The 4G availability graph shows that 3 Sweden and 3 Denmark together with Telenor Denmark had the biggest lift in 4G availability since autumn 2017.

Who has the network with the highest 4G availability in the Nordics? Telenor Norway.


Overall (3G/4G) speed

Our next graph ranks the fourteen operators after average download speed – regardless of if 3G or 4G has been used.

The Norwegian operators Telenor and Telia are leading the speed race in the Nordics – just like last time. Ice Norway has though been passed by TDC Denmark and Telia Sweden and is the only operator for which the overall download speed hasn’t increased since the autumn of last year.

In the bottom of the chart we find the Finnish operators – with Elisa providing the lowest overall download speed of all – together with 3, Telenor and Tele2 Sweden.

Could load explain some of the speed differences between the Nordic networks? In the graph below we plot the download speed as given by OpenSignal vs. the average mobile data usage per SIM.

It’s interesting to note that the operator with the highest average download speed, Telenor Norway, also has the lowest average data usage per SIM. The adherence to the regression line is quite strong. Since mobile networks share the available capacity between the users, speeds should in theory be higher in lower loaded networks and lower in higher loaded networks. This seems to be true also in practice.

Networks with lower usage tend to be faster.

Having said this, we have to point out that some Finnish mobile subscriptions with unlimited data volume have been sold with a limitation on the maximum throughput. 23% of the Finnish postpaid non-M2M SIMs subscribed to a speed tier slower than 10 Mbit/s in December 2017.

Who has the network with the highest overall download speed in the Nordics? Telenor Norway (but it is in part due to the lowest data usage).


3G speed

We just concluded on the overall download speed, but we thought the 3G-only speed provides an interesting comparison. After all, there are many customers out there with terminals that aren’t capable of 4G – and, as seen, 4G networks aren’t available 100% of the time – making 3G networks important or even critical for the overall experience and speed (not to speak about voice where 3G massively dominates 4G’s VoLTE – only 1,6% of the Swedish mobile voice volume was VoLTE in the second half of 2017).

The differences are large in 3G speed. Like last time, Telenor Norway tops the chart with 13,1 Mbit/s (subject to a wide confidence level in 3G: 11,7-14,4 Mbit/s). This is particularly interesting given that Telenor has announced that the 3G network will be shut down by 2020 and as late as last week displayed coverage maps showing that the 3G network coverage will be reduced to half already in 2019. The fastest 3G network in the Nordics is thus likely to be the first 3G network to be shut down. Telenor states that the frequencies are ‘too valuable’ to use on 3G.

The slowest 3G network experience – with roughly only half the speed of Telenor Norway – is offered by DNA Finland, 3 Denmark and Elisa Finland.

In Finland, the 3G speed ranking is inverse to the data usage rank; DNA has the highest data usage, Elisa is in the middle and Telia has the lowest usage.

Who has the 3G network with the highest download speed in the Nordics? Telenor Norway (but the network will close soon).


While the engineers and management of Telenor Norway now has another opportunity to celebrate, we would just like to remind everyone that whereas Telenor Norway provides the best mobile experience in the Nordics based on these three metrics for its customers where they tend to be, it doesn’t mean that Telenor would have the best network in every location. It is also difficult to compare different countries as customers have different usage and location patterns. One thing is clear, though: We have access to extraordinary well covering 4G networks in the Nordics. The graph below highlights the position of the 14 Nordic operators (in green) when it comes to 4G availability when compared to operators in the Netherlands, Hungary, Switzerland, Belgium, the UK, Spain, Italy, Austria, France, Germany, Portugal, Poland and Greece.

Who has the best network in the Nordics?

There are several ways to measure network performance and the results of published tests can therefore differ.

Mobile operators have a tendency to criticise test results when they have lost and promote results when they have won.

An example of this is the recent drivetest by Connect Magazine in Switzerland as performed by P3 Group. Whereas Salt seems furious – the CEO-commented release is an interesting read – Sunrise uses the results in its marketing.

Who will be the first operator – anywhere – to complain about a test methodology after having won?

What differs even more than the network test results is the perception of network quality. For an operator it is much more important that its customers are having the perception of the best network than actually having the best network. Continue reading Who has the best network in the Nordics?

Nordic operator benchmark 2017

Benchmarks, 2017

For the fifth consecutive year: Comprehensive business benchmark including more than 600 KPIs covering revenue, OPEX, CAPEX, headcount productivity, subscriptions & channels, performance, load, quality and innovation & growth – for 41 functions of mobile, fixed/cable and integrated operators – respectively. Continue reading Nordic operator benchmark 2017

TDC’s 4G traffic increased 240% in a year – thanks to these phones

TDC, the market-leading operator in Denmark, has provided us with anonymous data showing the average mobile data usage for the most frequently used phones and tablets.

tdc-oct-2016-usage-per-terminal-tefficient Continue reading TDC’s 4G traffic increased 240% in a year – thanks to these phones

Nordic operator benchmark 2016

Benchmarks, 2016Nordic flags

For the fourth consecutive year: Comprehensive business benchmark including more than 600 KPIs covering revenue, OPEX, CAPEX, headcount productivity, subscriptions & channels, performance, load, quality and innovation & growth – for 41 functions of mobile, fixed/cable and integrated operators – respectively. Continue reading Nordic operator benchmark 2016

Nordic operators’ networks have no equal in speed. On 3G.

4G coverage is great as well – but 4G speeds are slowing

Having ran the Nordic operator benchmark four years in a row now we know that Nordic operators have world-leading network quality.

OpenSignalOpenSignal just issued its first State of Mobile Networks report covering the four Nordic countries Sweden, Denmark, Finland and Norway. Based on 34 million crowdsourced tests taken in Q1 2016, OpenSignal shows which country (and which operator in it) that has the best:

  • 4G coverage
  • 4G download speed
  • 3G download speed
  • Combined download speed
  • 4G latency
  • 3G latency

And it is a race of high standards and tight results. Continue reading Nordic operators’ networks have no equal in speed. On 3G.

“The best network” worth 6% of EBITDA

Wondered why American carriers spent so much effort and marketing dollars claiming and defending “the best mobile network” position lately?

It started with Verizon‘s balls commercial:

Continue reading “The best network” worth 6% of EBITDA

When your sub-brand takes over

Even though there are some high-profiled exceptions (Verizon, most of Vodafone Group and Free to mention three), few telcos are today trusting its ability to attract all customer segments – across consumer and business markets – with one single brand.

Subbrands2

Having one or several sub-brands has become the norm of a modern telco. In some cases, e.g. with KPN’s Telfort and TDC’s Telmore, sub-brands have been added as a result of acquisitions (often of a successful disruptive brand). In other cases, e.g. Orange’s Sosh or 3 Denmark’s Oister, telecos have themselves created the sub-brand – often with the intention to isolate the main brand from a new price fighter brand. Continue reading When your sub-brand takes over

40k unique visitors last twelve months – here’s what’s popular

Not counting social media activity – LinkedIn and Twitter – tefficient had 40 000 unique visitors at tefficient.com and nonstopretention.com in the last twelve months.

Here’s what you read the most (click to enlarge): Continue reading 40k unique visitors last twelve months – here’s what’s popular

Crowdsourced 4G experience: Benchmarking Nordic operators

OpenSignalThe mobile network performance crowdsourcer OpenSignal published its latest State of LTE report today. This time it’s based on data samples from 357924 mobile users who have OpenSignal’s app on their Android devices. The network performance data isn’t just gathered when users actively do a measurement; it’s collected all the time and the number of samples are therefore hundreds of millions. The stats thus better represent the normal behavioural patterns of users when it comes to time and location. The data is collected during the fourth quarter of 2015. Continue reading Crowdsourced 4G experience: Benchmarking Nordic operators