CAPEX pays off in customer experience: Checking Omnitele’s measurement results

The Finland-based consulting and engineering firm Omnitele has – independently – during first half of 2015 measured the mobile customer experience in three countries: Latvia, Denmark and Estonia. Continue reading CAPEX pays off in customer experience: Checking Omnitele’s measurement results

This is how much 4G LTE coverage improved in nine months

Outdoor population coverage has become the industry norm when operators communicate how far they are when it comes to 4G LTE network rollout.

In a previous post we compared the communicated population coverage in September 2014. These values are yellow in the graph below – click to enlarge. Continue reading This is how much 4G LTE coverage improved in nine months

Mobile consolidation: Less is more?

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You already have a view about the consolidation of mobile operators in Europe, don’t you?

FourSome people believe that four mobile operators are the guarantee for sufficient market competition. The entry of Free Mobile in France suggests this. Continue reading Mobile consolidation: Less is more?

What is “perfect voice” anyhow?

Vodafone Group is running an ambitious investment and modernisation programme called Project Spring.

And it is much needed: During the financial crisis in Europe, Vodafone lost millions of customers who found that other brands did not only have lower prices, but often also better service. It took time for Vodafone to react, but Project Spring is now addressing the investment backlog of Vodafone. Continue reading What is “perfect voice” anyhow?

Network sharing JV benchmark 2015

Benchmarks, 2015Network sharing benchmark

For the third consecutive year: Comprehensive business benchmark including a total of 159 KPIs covering revenue, OPEX, CAPEX, TCO, productivity, traffic load and network quality – with a peer group solely consisting of network sharing joint ventures. Continue reading Network sharing JV benchmark 2015

Mobile data usage: Price and bucket size matter

Mobile data usage continues to grow: +58% for the markets in this analysis.


Buckets

In some high usage markets like the US and Singapore, we however see signs of saturation with annual usage growth of just about 20%.

But it’s not a general trend: In other high usage markets – Finland, Estonia, Denmark, Japan and Ireland – the mobile data usage grew 60 to 80%. Continue reading Mobile data usage: Price and bucket size matter

Increase loyalty. Increase revenue. Reduce SAC/SRC. Is the combo possible?

Decoupled, non-binding, unsubsidised: A game changer?

Our analysis shows that mature market mobile operators on average use 15-20% of service revenue on subscriber acquisition and subscriber retention cost (SAC/SRC). In most cases without growing.Decoupled Non-binding Unsubsidised

Consequently, we examine the success of the operators who – in order to reduce SAC/SRC and improve margin – are challenging the mature market norm with binding contracts with coupled, subsidised, equipment. Continue reading Increase loyalty. Increase revenue. Reduce SAC/SRC. Is the combo possible?

Nordic operator benchmark 2015

Benchmarks, 2015 Nordic flags

For the third consecutive year: Comprehensive business benchmark including more than 500 KPIs covering revenue, OPEX, CAPEX, headcount productivity, subscriptions & channels, performance, load, quality and innovation & growth – for 33 functions within a mobile operator, within a fixed/cable operator and/or within an integrated operator – respectively. Continue reading Nordic operator benchmark 2015

Operator proposition & positioning analysis and workshops

Analysis & Go-to-market, 2015

Preparing analysis of the commercial and financial development for competing operators – aligning it with their respective propositions and positioning. Focusing on the operators in the market in question – but supplementing it with analysis of other international markets relevant to take learning from and apply in a local context. Continue reading Operator proposition & positioning analysis and workshops

OPEX and CAPEX breakdown for operators in seven large countries

Analysis & Go-to-market, 2015

Providing a global solutions provider with a country-per-country OPEX and CAPEX breakdown comparison between all major operators in seven large countries – based on combining operator reported figures, regulatory data, market data and operators’ communicated plans & targets with tefficient‘s understanding of what is industry typical given market position and strategy.

Measure, compare and improve competitiveness within telecoms